TERMS OF WEBSITE USE AND COOKIE POLICY
Please read carefully before using this site
This terms of use (together with the documents referred to in it) tells you the terms of use on which the user (“You”) may make use of Holition Limited’s (“Our”) website at www.holition.com (Our Site), whether as a guest or a registered user.
By using Our Site, you confirm that you accept these terms of use and our cookies policy that you agree to comply with them. Use of Our Site includes accessing, browsing, or registering to use Our Site. If you do not agree to these terms of use, you must not use Our Site.
INFORMATION ABOUT US
www.holition.com is a site operated by Holition Limited (“We”). We are registered in England and Wales under company number 06513442 and have our registered office at Thavies Inn House 3-4, Holborn Circus, London, EC1N 2PL.The name “Holition” and “H” device are registered trade marks owned by Holition.
CHANGES TO OUR SITE AND SITE ACCESS
We may update Our Site from time to time and may change the content at any time. We do not guarantee that the content is valid, accurate or up to date and we are not obliged to update it.
Our Site is made available free of charge. We do not guarantee that Our Site, or any content on it, will always be available or be uninterrupted and we may suspend, withdraw, discontinue or change all or any part of Our Site without notice. We do not guarantee that Our Site will be secure or free from bugs or viruses.
You must not misuse Our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to Our Site, the server on which Our Site is stored or any server, computer or database connected to Our Site. You must not attack Our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may commit a criminal offence and we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.
INTELLECTURE PROPERTY RIGHT
We are the owner or the licensee of all intellectual property rights in Our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. Our status (and that of any identified contributors) as the authors of content on Our Site must always be acknowledged.
You must not use any part of the content on Our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
LIMITATION OF OUR LIABILITY
We are not liable to you if for any reason Our Site is unavailable for any period or for your use of or reliance on the content displayed on Our Site. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to Our Site or any content on it, whether express or implied. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with loss of profits, sales, business, or revenue, business interruption, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of Our Site or to your downloading of any content on it, or on any website linked to it.
We do not endorse any websites linked on Our Site and assume no responsibility for the content of them.
APPLICABLE LAW
These terms are governed by English law and English Courts will have exclusive jurisdiction.
COOKIE POLICY
CONSENT TO RECEIVE COOKIES
Cookies are small data files that most website operators place on the browser or hard drive of their user's computer. Cookies may gather information about the user's use of the website or enable the website to recognise the user as an existing customer when he returns to the website at a later date. More recently, cookies have also been used to collect information about the user which allows the website operator or a third party to create a profile of the user, his preferences and his interests for the purpose of serving the user with targeted, interest-based advertising.
Most browsers automatically accept cookies by default, but users can change those settings to block some or all cookies.
It has long been the opinion of the Information Commissioner that cookies can be classified as storing personal data, at least where the information collected might later be combined with other personal information the website operator or a third party holds about the user (for example, information the user has provided when first registering on the website or when purchasing goods or services). The collection and use of cookies therefore always had to comply with the Data Protection Act 1998.
Under the 2003 Regulations as originally drafted, the user also had to be given the opportunity to refuse the storage of, or access to, such cookies. However, following the coming into force of the 2011 Regulations, website operators must now obtain the users' consent to the use of cookies (Regulation 6(2)(b), 2003 Regulations as revised by the 2011 Regulations).
The 2011 Regulations do not include any detailed provisions on how user consent should be obtained. However, the Information Commissioner has issued guidance on the practical steps providers can take to comply with the new obligations. For more information about ways to obtain user consent, see Practice note, Complying with the new cookie regime: practical steps (www.practicallaw.com/0-517-0695).
The ICO's guidance specifically permits the use of so-called "implied consent" solutions, provided that the website operator provides clear information to the user, which of the user's actions (for example, continuing to browse the site) will be deemed to constitute his consent to the operator's use of cookies. However, website operators should note that the use of implied consent is controversial in other member states, whose legal requirements may not be satisfied through these solutions.
If a user accepts cookies from the site, it might makes sense for the website operator to store that preference (for example, by setting a "cookie acceptance" cookie on the user's browser or hard drive) to avoid the need to obtain consent again when the user next visits the site. The 2003 Regulations allow website operators to make the user's access to certain web pages dependent on his acceptance of cookies. As a matter of good practice, the user should be informed, however, that restrictions on his use of the website apply if he decides to reject cookies.
What are "cookies"?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. We use Strictly necessary cookies required for the operation of our website and Analytical/performance cookies which allow us to recognise and count the number of visitors to Our Site and help us to improve the way Our Site works. If you do not wish to receive these cookies you can alter your browser settings but this may effect the functionality of Our Website. All cookies will expire after 6 months.
LIST OF COOKIES ON OUR WEBSITE
Cookie Name:Source:
No cookies are necessary for the use of this website
_ga, _gid, _gat, _ga_# are all for Google Analytics (analytics)
intercom-id-# is for Intercom communication widget (functionality)
DATA PROTECTION POLICY
WHAT THIS POLICY COVERS
Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:
What information we collect about you
How we use information we collect
How we share information we collect
How we store and secure information we collect
How to access and control your information
This Privacy Policy covers the information we collect about you when you use our products or services, or otherwise interact with us (for example, by contacting us for business, attending our events, subscribing to our newsletters, or taking part in user testing), unless a different policy is displayed. Holition, ‘we’ and ‘us’ refers to Holition Ltd. We offer a wide range of services and we refer to all of these services, together with any products and websites operated by Holition, as "Services" in this policy.
This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.
Where we provide the Services under contract with an organization (for example, your employer) that organization controls the information processed by the Services.
WHAT INFORMATION WE COLLECT ABOUT YOU
We collect personal data about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.
Holition defines Personal Data as the broader of the definitions contained in the DPA, and GDPR. Holition defines Sensitive Personal Data as the broader of the definitions contained in the DPA, and GDPR. Any use of sensitive Personal Data is to be strictly controlled in accordance with this policy.
While some data will always relate to an individual, other data may not, on its own, relate to an individual. Such data would not constitute Personal Data unless it is associated with, or made to relate to, a particular individual.
Generic information that does not relate to a particular individual may also form part of an individual’s Personal Data when combined with Personal Data or other information to enable an individual to be identified.
Aggregated data is not Personal Data.
INFORMATION YOU PROVIDE TO US
We collect information about you when you provide it directly to us either over the phone, in emails or direct mail, in person, via our newsletters, or any other communication tools we may use.
This information includes your name, phone numbers, email and physical addresses, place of work, industry of work, job titles, and your specific areas of interest in our services.
Our cookie policy can be found below regarding use of this website.
HOW WE USE INFORMATION WE COLLECT
How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
To carry out normal business duties: We use personal information to communicate with our clients, potential clients, suppliers, consultants, and third parties as necessary to carry out regular business. If it is required that we share your information we will inform you prior to doing so and expect our partners to do the same. We will only share information that is vital for carrying out that business.
To provide personalised communications about our services: We use information about you to provide the personalised communications to you. For example, we may use your stated job title, industry, newsletter options, and past communications to send specific communications to you that we think are relevant to your job function and interests. We also use information about you to connect you with other team members seeking your subject matter expertise. We may use your email domain to infer your affiliation with a particular organization or industry to personalize the content and experience you receive on our websites. Where you use multiple Services, we combine information about you and your activities to provide an integrated experience, such as to allow you to find information from one Service while searching from another or to present relevant product information as you travel across our website and communications platforms.
For research and user testing: We carry out research and user testing where we collect personal information and record sessions with voice, video, or photographically. We will obtain specific release forms in these instances and notify you how we may use this information and the reason for collecting that information.
To market, promote and drive engagement with the Services: We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email and by displaying ads online and on social media platforms. These communications are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new product offers, promotions and contests. You can control whether you receive these communications as described below under "Opt-out of communications."
Customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services.
For safety, security, and legal obligations: We use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of policies, or to comply with any legal obligations.
To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
HOW WE SHARE INFORMATION WE COLLECT
We share information we collect about you in the ways discussed below, but we are not in the business of selling information about you to advertisers or other third parties.
Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.
Links to Third Party Sites: Our website, social media, and newsletters may include links that direct you to other websites or services whose privacy practices may differ from ours. Your use of and any information you submit to any of those third-party sites is governed by their privacy policies, not this one. We encourage you to carefully read the privacy policy of any website you visit.
Third-Party Widgets: Some of our Services contain widgets and social media features, such as the Twitter "tweet" button. These widgets and features collect your IP address, which page you are visiting on the Services, and may set a cookie to enable the feature to function properly. Widgets and social media features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy policy of the company providing it.
With your consent: We share information about you with third parties when you give us consent to do so. For example, we often display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial. If you engage in user testing with us we may ask to share some or all of your information with third parties, which will be outlined in the release forms presented to you.
Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect Holition, our clients or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
INFORMATION STORAGE AND SECURITY
We use data hosting service providers in the UK and Ireland to host the information we collect, and we use technical measures to secure your data.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
How long we keep information
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
Direct Contact Information: If you contact Holition employees directly, either via phone, email, direct mail, or face to face, your personal information may be stored in the contact data collected by that individual for the purposes of work duties for as long as they deem necessary. If an employee leaves we may contact you to let you know how to stay in contact with Holition.
Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
HOW TO ACCESS AND CONTROL YOUR INFORMATION
You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.
You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format.
Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep. Where you have asked us to share data with third parties, for example, by installing third-party apps, you will need to contact those third-party service providers directly to have your information deleted or otherwise restricted. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.
You can contact us to make a data access request by emailing dataprotection@holition.com. We aim to respond quickly and provide information within 30 days unless we it is unreasonable to do so.
Opt out of communications: You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your Service account settings menu, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database.
Turn off Cookie Controls: Relevant browser-based cookie controls are described in our Cookies & Tracking Notice.
Send "Do Not Track" Signals: Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, our Services do not currently respond to browser DNT signals. You can use the range of other tools we provide to control data collection and use, including the ability to opt out of receiving marketing from us as described above.
CONTACT US
Your information is controlled by Holition Ltd. If you have questions or concerns about how your information is handled, please contact our Data Protection representative(s).
Holition Ltd
3-4 Holborn Circus, Thavies Inn House, London EC1N 2PL, United Kingdom
+44 (0)20 7583 9203
dataprotection@holition.com